Privacy Policy

We, Shanti (hereinafter referred to as either “we” or “us” or “our” or “Shanti”) respect the privacy of all its customers and business partners, and treat personal information (personal data) provided by you as confidential. We know that you are concerned about how information about you is collected, used and stored, and we appreciate your trust that we will do so with every due care and diligence in accordance with all the relevant laws of the Philippines.

We have provided this Privacy Statement as an explanation of the information we collect, how we use it, and how the use of this information can benefit your experience on our websites. Please take a moment to read the sections below.

Types of information we collect:

We may request information in several areas of our website, including but not limited to, when you:

  1. use our Online Reservations, newsletter subscription and brochure request;
  2. submit enquiries and feedback forms;
  3. response to different types of communications (e.g. Surveys, promotional offers, or reservation confirmations).

We endeavor to collect information strictly in accordance with this Privacy Statement. The types of personally identifiable information (hereinafter collectively referred to as either “the Data” or “personal data”) that we collect may include but not be limited to:

  1. Name
  2. Personal Identification
  3. E-mail address
  4. Telephone Number
  5. Fax Number
  6. Credit card information including name of cardholder, credit card number, credit card billing address and expiry date
  7. Lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfill special requests
  8. Any other relevant information for any of the purposes as mentioned herein below

We may also collect non-personally identifiable information about you, such as your use of our websites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and surveys.

Purpose For Collection, Processing, and Disclosure:

The Data you provided may be collected and used by Shanti for one or more of the following purposes:

  1. Providing services such as processing a transaction (e.g. making a reservation, fulfilling a request for information, or completing a product order):
  2. For marketing purposes, such as sending you updates on our latest promotions, including joint- and cross promotions with our business partners;
  3. Performing market research via surveys to better serve your needs, improve the effectiveness of our website, your hotel experience, our various types of communications advertising campaigns, and/or promotional activities:
  4. For identification and verification purposes;
  5. When required or authorized by or under any law or any court order or any law enforcement agent or authority or any other government authority organization or body to disclose the information:
  6. Disclosing any of the Data to any third party either in Vietnam. or overseas if the disclosure is necessary for or directly related to any of the above purposes; and
  7. or any other purpose, which is either necessary for or directly related to any of the above purposes.